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TERMS AND CONDITIONS APPLICABLE TO ONLINE STORE PURCHASES, personal information policy AND EXPLOITATION LIMITS

Educatout inc. (called “educatout” hereinafter) manages all edutainment activities including: La boutique educatout-educatall online store, Le club educatout, The educatall club, as well as the educatout.com, educatall.com, poni.ca, and lebottin.com websites (called “Web portal” hereinafter). The use of the Web portal is subject to the terms and conditions applicable to online store purchases listed below and constitutes a contract between you and educatout. These terms and conditions may be modified at any time by educatout. Educatout carries out its business and Web portal in the province of Quebec, Canada.

PERSONAL INFORMATION POLICY

The present personal information policy represents educatout’s commitment under the General Data Protection Regulation 2016/679 (GDPR).

To protect the privacy and personal information of its website users and customers, educatout/educatall has designated Mr. Denis Archambault as the person responsible for processing personal data. To contact him, you may write to info@educatout.com or call 1-888-986-7126.

Data collection objectives

Personal information is collected solely for precise e-commerce transactions via the online store and to improve access to our services, namely the Educatout/Educatall club, the Bottin, and the calendar of activities.

This data may not be used subsequently in any way that is incompatible with these objectives. Data collection is performed legally and is never done without obtaining the permission of our website users and customers.

 

Types of data

The only data saved on our servers is the information provided by website users and customers for the objectives mentioned above. This includes their name, address, telephone number, and email address.

No credit card information is saved on our servers.

Duration of data retention

Time limits for storing data vary per the nature of the objectives. Personal information is saved to facilitate business relationships as well as to provide access to the services website users and customers have paid for and for which they have registered. Billing history is saved for at least 10 years.

Confidentiality and security of data

The educatout/educatall portal complies with the SSL secure communications protocol (Digital Security by ENTRUST). Personal information and passwords are therefore always transmitted securely.

 Via a Cisco ASA 5505 firewall, physical security measures guarantee increased protection against compromised servers due to hacks, thus protecting data and ensuring confidentiality. All administrative data platforms are password protected. The password is changed every 30 days and only mandated employees may access it.

Rights

All individuals have rights pertaining to their personal data. These rights may be exercised at any time free of charge, once proof of identity has been provided. Thus, individuals may access their personal data and, in certain cases, rectify it, delete it or refuse that it be processed.

PAYMENT METHODS

All prices are in Canadian Dollars.

Credit card

We accept Visa, Visa Debit, MasterCard and American Express for all transactions done via our Web portal. Payments go through Desjardins Card Services. Your personal information and credit card information are forwarded via an electronic message which cannot be intercepted, altered, or decoded by a third party since it will have have gone through an encoding process which guarantees the confidentiality of the information.

Desjardins Card Services meets SSL standards for secured transmissions. This guarantees your transaction will be forwarded securely. Furthermore, your payment is processed directly through Desjardins. Desjardins Card Services do not keep any data or credit information pertaining to transactions. This explains why you must enter your credit information for each new transaction.

Paypal

PayPal meets SSL standards for secured transmissions. This guarantees your transaction will be forwarded securely. Your personal information and credit card information are forwarded via an electronic message which cannot be intercepted, altered, or decoded by a third party since it will have gone through an encoding process which guarantees the confidentiality of the information.

Checks and money orders

Checks and money orders from Canada are also accepted. They must be made out to Educatall and mailed to the following address:

Educatall
9-103, Georges Street
Gatineau, Quebec
J8M 1A1

 

A $15.00 fee will apply for all checks with insufficient funds. Payment will have to be made by money order, bank transfer, or certified check.

Please note that all orders paid by check or money order will not be shipped until payment is received.

Taxes

All products are taxable.
Applicable taxes for:
Quebec: GST: 5% and PST: 9.975% (Only GST for the purchase of books)
Ontario, New Brunswick, Newfoundland and Labrador: HST 13%
Nova Scotia: HST 15%
British Columbia: HST 12%

Other Canadian provinces: GST: 5%
Outside of Canada: No applicable taxes

Specificity for orders originating from outside of Canada

Only credit card and PayPal payments are accepted for orders shipped outside of Canada. There are no taxes added to these orders. Prices are in Canadian dollars. The exchange rate will automatically be calculated by the bank which issued your credit card and appear on your credit card statement. Note: We do not accept Paypal echecks.

SHIPPING AND HANDLING

Educatall club membership

Please note that no material is delivered for the educatall club. If you pay by credit card or PayPal, you will be able to access the club as soon as your payment has been confirmed.

Shipping within Canada

Orders paid by credit card and PayPal will be shipped the next day.

Orders paid by check will ship as soon as the check is received. Delivery is made by Canada Post within 3 to 5 business days following payment of your order. Your package will be delivered directly to your mailbox. If you are absent or if your mailbox is too small, a pickup notice will indicate the address of the nearest Canada Post counter. We do not accept Paypal echecks.

Handling charges in Canada

Handling charges are not included in the prices of our products. They are calculated automatically when you order.

Log in to see your exact total including taxes and shipping charges (if applicable).

If there are no applicable special offers, shipping charges will be:

$1 to $9.99=$6.25
$10 to $24.99=$7.00
$25 to $49.99=$7.50
$50 or more = Free

Note: There are no handling charges for educatall club packages, magazine subscriptions, MP3 downloads, downloadable distance learning courses, and gift certificates if they are ordered separately.

International shipping

Allow 3 to 5 weeks for delivery of orders shipped to the United States. Expect a delay of 6 to 10  weeks for other countries. You may have to pay fees related to customs clearance. For more information, contact your country’s customs services.

International handling charges

Handling charges depend on the weight of the package and the delivery point. Log in to see your exact total.

You may have to pay fees related to customs clearance. For more information, contact your country’s customs services.

DOWNLOADS

Duplication of downloaded files is strictly limited to personal and private use. Credit card payments represent the only payment method accepted for this type of format.

If a download is interrupted for technical or other reasons, contact us at 1-888-986-7126 (819-986-7126 for Outaouais area).

EXCHANGES AND GUARANTEES

Exchanges and reimbursement

All our products, except the educatall club, CD-Roms, DVDs, software, distance learning, printable material, MP3 downloads, downloadable distance learning courses, and books, may be exchanged unless they are damaged. They must be returned in their original packaging at your cost.

Damaged items

If you receive a damaged item, it may be exchanged. Call 1-888-986-7126 (819-986-7126 for Outaouais area) to obtain return authorization for the damaged item prior to sending it back to us. We will replace the item with the same product or an equivalent product as quickly as possible, free of charge. Return the item clearly marked as “damaged” to:

Educatall
9-103 Georges Street
Gatineau, Quebec
J8M 1A1

Limited Warranty

If, for any reason, you are not completely satisfied with the products you ordered, except the educatall club, CD-Roms, DVDs, software, distance learning, printable material, MP3 downloads, downloadable distance learning courses and books, contact us within 7 days of receiving your order at 1-888-986-7126 (819-986-7126 for Outaouais area). We will accept that you return the products to us and reimburse you (with certain restrictions) or issue a credit note, depending on the situation.

EDUCATALL DOLLARS

An amount corresponding to 2% of the value of your purchases (excluding taxes and shipping and handling charges) will be deposited in your educatall dollar account. You may view your educatall dollar balance at any time in the "My account" section.

If you have educatall dollars in your account, the system will indicate the amount available when you purchase items.

You may choose to use part of the amount, the total amount, or not use any educatall dollars if you wish to collect them for future use. The educatall dollars used cannot exceed the total amount of the merchandise before taxes and shipping and handling charges.

Note that if you pay by check, we must receive it within 30 days. Failure to receive your check within 30 days will result in the cancellation of your order as well as the educatall dollars associated to it.

Educatall reserves the right to withhold payment of educatall dollars on certain products. Educatall may also, at any time, cancel the educatall dollars policy. If this should happen, all educatall dollars would be honoured as per established policies.

EXPLOITATION LIMITS

Restrictions pertaining to the use of the Web portal

No element of the Web portal can be copied, published, or translated in any way without first obtaining written permission from educatout.

Trademarks

The trademarks and logos used or displayed on the Web portal are trademarks registered by educatout or third parties. You may not use the trademarks without first obtaining written authorization from their owner.

Copyrights

When you use the Web portal, you must be sure to respect the Copyright Act. The Web portal, its content, and its design were developed by educatout and are protected by the Copyright Act.

Limitation of liability

Educatout is dedicated to ensuring that the Web portal is free of errors. Educatout declines all responsibility relative to errors the Web portal may contain. The information displayed on the Web portal corresponds to the most accurate information we could collect in reference to the subjects. We invite users to signal any errors which may have occurred in the conception of the Web portal. Affiliated companies, directors, employees, and representatives or agents of educatout cannot, under any circumstance, be held responsible for any damage related directly or indirectly to the use of the Web portal. There is no guarantee, implicit or explicit, pertaining to the Web portal and the information it contains. Certain products may be slightly different than the illustration appearing in the online store section.

If a Web portal user claims educatout is responsible, this responsibility will be limited to the amount paid to educatout for the purchase of products via the Web portal.

All disputes related to sales or breach of sales conditions applicable to the purchase of products via the educatout Web portal are under the jurisdiction of Quebec laws.

COMPLAINTS, COMMENTS, AND QUESTIONS

For all complaints, comments, or questions, you may contact Denis Archambault or Marie-Josée Portelance at 1-888-986-7126 (819-986-7126 for Outaouais area) or by email at support@educatall.com. Please provide your contact information so we can communicate with you as soon as possible.

Our head office is located at 9-103, Georges Street, Gatineau, Quebec, J8M 1A1

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